FAQ

See the user guide

IS IT POSSIBLE TO TRY THE HORSES?

 

Testing of horses are possible by appointment from Monday 30th of December until 13th of December. Please contact us by email or phone via the contact page of this website to schedule the testing.

 

HOW CAN I MAKE SURE THAT THE HORSES ARE HEALTHY?

 

All horses were clinically examined before receiving the approval of specialized veterinarians. The veterinary inspection reports are available on request by email (ventechateaubacon@gmail.com) as PDF files for each horse plus their x-rays.

 

IF I HAVE MORE SPECIFIC QUESTIONS ABOUT THE HORSES, WHO CAN I CONTACT?

 

Please feel free to contact us by phone or email (ventechateaubacon@gmail.com) via the contact page on this website.

IF I HAVE SPECIFIC TECHNICAL QUESTIONS/PROBLEMS, WHO CAN I CONTACT?

 

Please feel free to contact ClipMyHorse.TV by email: support@clipmyhorse.tv or by phone: +31 (0)10 742 18 12.

 

WHEN DO I PAY FOR THE HORSE?

 

Our Management team will contact you on Monday 14th of December after the auction for payment. The bidder will receive by email the sales slip indicating the price of the auction and the commission fees (10%).

 

WHEN CAN I PICK UP THE PURCHASED HORSE?

 

The auctioned horse must be picked up by the purchaser within 7 days after the purchase against payment by bank transfer within 48 hours of the end of the auction. Until then it will be kept and looked after by the organizer free of charge.